Confidential Communication & Stakeholder Relations for Assistants

This course focuses on the communication and confidentiality responsibilities that define trusted executive assistants. Learners will study confidentiality scenarios and learn how to protect sensitive information professionally. The training teaches how to communicate with clients, partners, and internal teams while representing executive tone and expectations. Scripts for polite phrasing, message clarification, and neutral communication are included. The course teaches assistants how to identify when they should escalate issues instead of handling them directly. Learners explore how to maintain relationships with stakeholders without crossing professional boundaries. They will also study how to respond when pressured for unauthorized information. Examples of high-level communication challenges help learners build confidence. By the end, participants will be able to manage sensitive communication with calm professionalism.

Format: Video lessons + communication phrases + confidentiality guide
Duration: 3.5-hour course
What You’ll Learn: Confidentiality rules, relationship communication, escalation strategies
Target Audience: Assistants interacting with clients, partners, and teams